1. Introduction
NeevLearn (“we”, “our”, or “us”) is committed to protecting the privacy of all users of our school management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, school name, and designation when you register or submit a demo request.
- Student Data: Student names, enrollment details, attendance records, grades, and other academic information entered by authorized school administrators and teachers.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent.
- Device Information: Browser type, operating system, IP address, and device identifiers.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our school management platform.
- To process demo requests and communicate with prospective customers.
- To generate AI-powered insights, report cards, and recommendations for schools.
- To send notifications via WhatsApp, SMS, or email as configured by the school.
- To improve our platform, features, and user experience.
- To comply with legal obligations.
4. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With the School: Student and parent data is accessible to the respective school administration as per their authorization level.
- Service Providers: We may share data with trusted third-party services (e.g., cloud hosting, SMS/WhatsApp providers) solely for the purpose of operating our platform.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Children's Data
Our platform is used by educational institutions and may process data related to minors. This data is collected and managed by the school administration, and we act as a data processor on behalf of the school. We do not knowingly collect personal information directly from children without the consent of their school or parent/guardian.
7. Data Retention
We retain your data for as long as your school maintains an active account with us. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal and contractual obligations).
- Withdraw consent for data processing where applicable.
9. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage analytics. You can control cookie settings through your browser preferences.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes by posting a notice on our website. Continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Address: Sector 45, Gurgaon, Haryana — 122003
- Phone: +91 73766 23107 / +91 93693 36080